Students

State Compliance

Nevada is a member of the State Authorization Reciprocity Agreement (SARA) and UNLV is an approved SARA institution. SARA is an agreement that establishes a common set of standards for offering post-secondary distance education among member states. Additional information about SARA and the benefits to students are located here: http://www.nc-sara.org/content/basic-questions-about-sara#who

Pursuant to the USDOE State Authorization Regulations, the following information is provided to all current and prospective students.  The University of Nevada, Las Vegas (“University”), aims to resolve all student complaints in an expedient and fair manner.  Students wishing to file a complaint should first exhaust all university resources.  In the event the complaint cannot be resolved at the University level, students may file a complaint with their state agency, listed below.

The University does not currently provide fully online education in these states and territories. There are exceptions to the following states and territories on a program by program basis. For more information contact online@unlv.edu:

States: California, Florida, Massachusetts.
Territories: American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Puerto Rico, Republic of Marshall Islands, Republic of Palau, U.S. Virgin Islands.

State* (* indicates SARA State) Contact Information

Alabama*

Alabama Department of Postsecondary Education
PO Box 302130
Montgomery, Alabama  36130
amcgrady@dpe.edu
334-293-4500
334-293-4504

Information:
http://www.accs.cc/complaintform.aspx

Alaska*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Arizona*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Arkansas*

ICAC Coordinator
Arkansas Department of Higher Education
114 East Capitol
Little Rock, Arkansas 72201
501-371-2000 Office
501-371-2003 Facsimile

Information:
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf

California

California Department of Consumer Affairs

Bureau for Private-Postsecondary Education
PO Box 980818
West Sacramento, California 95798-0818
916-431-6959 Office
916-263-1895 Facsimile
888-370-7589 Toll-Free

Information:
http://www.dca.ca.gov/consumer/complaints.shtml  
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Colorado*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Connecticut

Office of Financial and Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT  06105
860-947-1855 Office
860-947-1801 General Inquiry
860-947-1838 Facisimile
caps@ctdhe.org

Information:
www.ctohe.org

Delaware*

SARA member state.

In the meantime, for inquiries regarding complaints, please contact:
Wayne Barton
Director
Delaware Department of Education
302-857-3388 Office
wbarton@doe.k12.de.us

Higher Education Commission
302-577-5240 Office
800-292-7935 Toll-Free

Information:
http://www.doe.k12.de.us/
http://portal.delaware.gov/help/educationj_02.shtml

District of Columbia*

SARA member state.

Office of the State Superintendent of Education
Education Licensure Commission
810 1st Street NE, 9th Floor
Washington, DC  20002
202-727-6436 Office

Information:
http://osse.dc.gov

Florida

Send Letter to:
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, Florida 32399-0400
cieinfor@fldoe.gov

Or E-mail: amy.lefstead@fldoe.org
850-245-3238 Facsimile

Information:
http://www.fldoe.org/cie/complaint.asp

Georgia*

Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia  30084
770-414-3300 Office
770-414-3309 Facsimile

Information:
http://www.gnpec.org/MainMenu.asp
http://www.gnpec.org/forms/pdf%20files/ComplaintProcess.pdf

Hawaii*

SARA member state.

State of Hawai’i
Department of Commerce and Consumer Affairs
Leiopapa A Kamehameha Building
235 South Beretania Street, Room 801
Honolulu, Hawai`i  96813-2419
808-586-2630 Office
808-586-2640 Facsimile

Information:
http://hawaii.gov/dcca/ocp/ Consumer Protection
http://hawaii.gov/dcca/ocp/consumer_complaint

Idaho*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Illinois*

Richard Tapia
Assistant Director for Diversity and Outreach
431 East Adams, 2nd Floor
Springfield, Illinois 62701
217-557-7359 Institutional Complaint Hotline
tapia@ibhe.org

Information:
http://www.ibhe.org/consumerInfo/complaint.htm

Indiana*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Iowa*

Iowa College Aid
603 E. 12th Street, FL 5th
Des Moines, Iowa  50319
515-725-3402 Facsimile
info@iowacollegeaid.gov

Information:
http://www.iowacollegeaid.gov/constituentrequest.asp  

Kansas*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Kentucky

Sarah Levy, J.D.
Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, Kentucky  40601
502-573-1555 ext. 350 Office
502-573-1535 Facsimile
sarah.levy@ky.gov

Information:
http://cpe.ky.gov/policies/academicpolicies/licensure.htm

Louisiana*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Maine*

Jonathan Braff
Complaint Investigator
Maine Department of Education
Special Services Team – Due Process Office
23 State House Station
Augusta, Maine  04333-0023
207-624-6650 Office
207-624-6600 Main
207-624-6641 Facsimile

Harry W. Osgood
Higher Education Specialist
Maine Department of Education
Augusta, Maine  04333
207-624-6846 Office
harry.osgood@maine.gov

Information:
http://www.maine.gov/education/highered/index.htm

Maryland*

Maryland Higher Education Commission
7 North Liberty Street
Baltimore, Maryland  21201
410-767-3301 Office
800-974-0203 Toll-Free

Office of Attorney General
Consumer Protection Division
Office of the Attorney General
200 Saint Paul St.
Baltimore, Maryland  21202
410-528-8662 Office

Information:
http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess...

Massachusetts

Angela Williams
Senior Administrative Assistant/Paralegal
617-994-6963 Office
awilliams@bhe.mass.edu

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, Massachusetts  02180
617-994-6950 Office

Information:
http://www.mass.edu/forstudents/complaints/complaintprocess.asp
http://www.mass.edu/forstudents/complaints/complaintform.asp

Michigan*

Office of the Attorney General of the State of Michigan
Consumer Protection Division
P.O. Box 30213
Lansing, MI  48909-7713

Information:
http://www.michigan.gov/ag/0,4534,7-164-17331---,00.html

Minnesota*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Mississippi*

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, Mississippi 39211
601-432-6372 Office
601-432-6225 Facsimile

Information:
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Montana*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Nebraska*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Nevada*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

New Hampshire*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

New Jersey

New Jersey Commission on Higher Education
Academic Affairs Unit
PO Box 542
Trenton, New Jersey  08625-0542
609-292-4310 Main
609-292-2955 Academic Affairs Unit
njche.acad.affairs@che.state.nj.us

New Jersey Higher Education Student Assistant Authority
800-792-8670 Toll-Free
609-588-3226 Facsimile

New Jersey Division of Consumer Affairs
Office on Consumer Protection
Customer Service Center
973-504-6200 Office

New Mexico*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

New York

Ellen Zunon
Office of College and University Education
New York State Department of Education
Education Building, 5 North Mezzanine
89 Washington Avenue
Albany, New York  12234
518-474-2593 Office
ezunon@mail.nysed.gov

Information:
http://www.highered.nysed.gov/ocue/complaintform.pdf
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
http://www.acces.nysed.gov/bpss/students/disclos.htm

North Carolina*

SARA member state.

Post-Secondary Education Complaints
c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, North Carolina 27514
919-962-4558 Office
studentcomplaint@northcarolina.edun

Information:
http://www.northcarolina.edu/aa_planning/licensure/resources.htm

North Dakota*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Ohio*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Oklahoma*

Gina M. Wekke
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, Oklahoma  73104
405-225-9150 Office
405-225-9100 Main

Information:
http://www.okhighered.org/

Oregon*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Pennsylvania

Office of Postsecondary and Higher Education
L. Jill Hans, Deputy Secretary
Jacqueline Achey, Executive Secretary
333 Market Street, 12th Floor
Harrisburg, Pennsylvania  17126-0333
717-787-5041 Office
717-772-3622 Facsimile
jachey@state.pay.us

Division of Higher and Career Education
Pennsylvania Department of Education
333 Market Street
Harrisburg, Pennsylvania  17126
717-783-8228 Office
ra-pls@state.pa.us

Information:
www.education.state.pa.us
http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474  ( for Degree Granting)
http://www.portal.state.pa.us/portal/server.pt/community/private_licensed_schools/8993  ( for Non-Degree Granting)

Rhode Island*

Rhode Island Board of Governors for Higher Education
The Shepard Building
80 Washington Street
Providence, Rhode Island  02903
401-456-6000 Office
401-456-6028 Facisimile

Information:
http://www.ribghe.org/8a1031912.pdf
http://www.ribghe.org/students.htm

South Carolina*

SARA member state.

South Carolina Commission on Higher Education
Nonpublic Postsecondary Institution Licensing
1122 Lady Street, Suite 300
Columbia, South Carolina 29201
803-737-2260 Office
803-737-2297 Facsimile

Information:
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Tennessee*

Lynda Lu Perrin, Investigations Officer
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, Tennessee 37243
615-741-0662 Office
615-253-8856 Office
lynda-lu.perrin@tn.gov

Information:
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint
Form.rtf

Texas*

Coordinating Board at Texas Higher Education Coordinating Board
Academic Affairs and Research
P.O. Box 12788
Austin, Texas  78711
512-427-6101 Office

TWC-Career Schools and Colleges
101 East 15th Street, Room 226T
Austin, Texas  78778-0001
512-936-3100 Office/ 512-936-3111 Facsimile
career.schools@twc.state.tx.us

Information:
www.thecb.state.tx.us
http://www.twc.state.tx.us/svcs/propschools/problem-school.html

Utah

Utah Department of Commerce
Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah  84111
801-530-6601 Office
800-721-SAFE Toll-Free
801-530-6001 Facsimile
consumerprotection@utah.gov

Information:
http://consumerprotection.utah.gov/complaints/index.html
http://consumerprotection.utah.gov/complaints/manual.html

Vermont*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Virginia*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Washington*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

West Virginia*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

Wisconsin*

SARA member state.

Blanca James
Office of Operations Associate
Wisconsin Educational Approval Board
PO Box 8696
Madison, Wisconsin  53708-8696
608-226-1996 Office
608-264-8477 Facsimile
blanca.james@eab.state.wi.us

Information:
http://eab.state.wi.us/resources/complaint.asp
http://eab.state.wi.us/resources/forms/3.01ComplaintForm.pdf

Wyoming*

SARA member state.

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775-784-4901

Information:
http://nc-sara.org/states/nv

American Samoa None listed

Commonwealth of Northern Mariana Islands

None listed
Guam None listed
Federated States of Micronesia None listed
Puerto Rico None listed
Republic of Marshall Islands None listed
Republic of Palau None listed
U. S. Virgin Islands None listed