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Proctor U Online Proctoring Services

ProctorU is an online proctoring service that allows students to take high-stakes exams from anywhere, using a webcam, computer, and Internet connection.

The ProctorU service provides students with a real person who will monitor their activity, guide them through the exam process and provide help if there are any problems.

 

What is ProctorU?

 

ProctorU logo

How does it work?

Online Proctoring at ProctorU: Watch How it Works 2013 from ProctorU on Vimeo.

Find more information.

General Information

  • Instructors must schedule online proctoring at least three weeks in advance.
  • A minimum of 72-hour notice is recommended for students to schedule an online exam with ProctorU.
  • All student appointments should be made at least 3 days in advance, since reservations made within 72 hours of an exam are subject to a $5 late fee.
  • Students will be required to provide 2 forms of photo ID, and have acces to a webcam, microphone, and computer with Internet connection.
  • Fees are calculated based on the time scheduled for the exam and are assessed regardless of the actual time the student takes to complete the exam.
  • Refunds are given if the exam is canceled within 48 hours before the scheduled exam time.

When is it appropriate to use online proctoring?

It is recommended that online proctoring services be reserved for high-stakes assessments (such as midterm or final exams), as students must pay for proctoring services.

For more information about alternative assessments for fully online or hybrid course, please contact your Office of Online Education instructional designer.

If I choose to use online proctoring, what should I tell my students?

Inform your students as early as possible (course syllabus, announcements, e-mail) that you will require online proctoring for the high-stakes exam(s) in your course.

Inform your students that they are required to create an account at ProctorU.

Inform your students that they must schedule online proctoring appointments at least three days (72 hours) in advance of each exam or pay late fees.

How do I schedule exams for online proctoring?

In order to schedule assessments with Proctor U, as the instructor, you must submit an Assessment Directive Form (ADM).  The ADM is an Excel spreadsheet requires this information: 

  • Course description
  • Instructor name
  • Time limit
  • Date/time exam opens
  • Date/time exam closes
  • Password
  • Special instructions

Send your completed ADM to ProctorU at least three weeks prior to the date of the assessment. 

How much time do I need in advance to schedule online proctoring?

Instructors are required to send a completed ADM to Proctor U at least three weeks prior to the date of the assessment.
Schedule your proctored exam as soon as you know the date/time. Don't wait until the last minute!

Students should make an appointment for their proctored exam at least three days prior to the date of the assessment. To make an appointment, students should create an account and select new exam.

Students are able to schedule an exam after the recommended 3 days before the date of their exam, but will be charged a late fee.

Please be sensitive to the scheduling needs of your students. 

How much does it cost?

There is no charge for instructors. Students pay for proctoring and are charged based on the length of the exam and how far in advance they schedule an appointment.

What equipment will my students need?

Operating system

PC: A reliable computer running Windows XP or higher with 500 MB of RAM or higher
Mac: A reliable computer running Mac OS 10 or higher

 
Other technical specifications
  • Webcam with 640x480 video pixel resolution
  • Headphones or working speakers connected to the computer
  • Microphone connected to the computer (a webcam with built-in microphone is recommended)
  • Reliable high speed Internet connection (minimum 768 Kbps/128 Kbps)
  • Web browser with Adobe Flash Player installed (Flash Player 10 or higher is recommended)
  • Authority to allow remote access to your computer and screen by our proctors

Find more detailed information

Where do my students go to schedule an appointment for proctoring of an online exam?

Students can schedule a proctoring appointment at Online Proctoring Center.

What are some tips I can give my students?

 ProctorU provides online proctoring tips and frequently asked questions.

Who can I contact for support?

ProctorU's Technical Support can be reached at (855) 772-8678

In addition, the UNLV Office of Information Technology IT Help Desk can assist instructors and students with technical issues regarding ProctorU.

For pedagogical consultation and suggestions for alternative methods of assessment, please contact the Office of Online Education at 702-895-0334.

For more information, please see the following resources:

ProctorU (homepage)
ProctorU FAQ
ProctorU Help Desk